RELIABILITY -
from silo to synergy
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Reduce operating cost
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Increase value creation
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Minimise risk
Many specialist teams work in silos but this often leads to missed opportunities and sub optimisation. The RELIABILITY simulation introduces synergistic thinking to get the most from your IT resources.
The game starts off with a number of teams, each operating in a silo. Each team covers the operational activities needed of them. There are few or no available resources, and the current way of working is the best that they can achieve.
By co-ordinating efforts between teams, the limited resources are leveraged to improve the automation and reliability of their systems, and free up some of their resources, to create business value.
The simulation is played over a 6-month game period, after which time the total amount of business value generated is established.
This is a fully co-operative game and can therefore be played with one person or many, though 4 or 5 would be perfect.
The play encourages tactical, holistic, thinking. The participants need to determine the quickest route to business value. All the answers are there to see as long as you are looking.
At the beginning you will be generating negative business value, which needs to be turned around over the course of the game.
Key ITSM skills in DELIVER!
Request automation
High volume request handling can be a drain on resources and, as such, the need for automation is highlighted and forms a central element to the game.
Event handling automation
As with request automation above, the game highlights the need to automate event processing in order that resources can be freed up.
Perform root cause analysis
Repeating occurrences of the same incident is indicative of an underlying issue with the systems. Performing root cause analysis to identify and then fix the cause, prevents the incident reoccuring.
Software asset management
Whilst not giving the details of how software asset management is performed, the game covers the fact that it must be done, and introduces the concept of an effective license position. It also highlight the fact that there is often opportunities for optimisation in the license footprint and the choice of license model. Finally, attention is drawn to the risk that an audit may bring.
Two teams perform a root cause analysis to prevent a recurring incident
Key soft skills covered in RELIABILITY
RELIABILITY is a fully cooperative game, which means that players need to engage with each other during the game.
Whenever new learning is involved, some within the group will understand quicker than others. The choice to help each other to understand so that collectively the group is better equipped, ticks many of the soft skills areas. The game is a collective journey of understanding and discovery.
Analytical thinking
There are many alternatives available during the game but choosing the best one requires tactical reasoning
Leadership
It is often the case that multiple avenues for progression are available, and it is here that leadership plays a role. Players must agree on a common cause of action that benefits both their own team and the whole group
Communication
Closely associated with the analytical thinking aspect and an enabler of success is the ability to communicate. This necessarily includes the ability to listen
ITIL practices featured in DELIVER!
Request management
Requests are received through your service desk and must be addressed as they arrive. You have the option to develop automated request handling to reduce the load on your resources.
IT asset management
As you resolve incidents you can take extra time to create a knowledge article to document a known error.
This will help future incident resolution go smoother and also can pave the way for future problem management.
Monitoring & Event management
Generated events are informational, warning or exception. The game focuses on automating recurring events. This is often referred to as self-healing.
Incident management
Some incidents received from the user community may be repetitious. These are referred to problem management for action to remove the cause of the incident and hence reduce the resource requirement.
Problem management
Recurring incidents are referred to problem management to identify the root cause. Once known, this can be simply registered as a known error or, as is the case with this game, lead to the cause being removed altogether.
Get a copy of RELIABILITY or play online
Print to order
Running a game session
The game is available to purchase online. It is printed to order so may take a few weeks to arrive.
The games are produced in the US.
Minimal use of plastics
The environment is important to us so, as much as possible, we minimise the amount of plastic used in our games. RELIABILITY has no plastic components other than storage bags.
RELIABILITY is an easy-to-play board game for up to 8 players. It is recommended to allow 90 minutes for the game itself and a further hour for post-game reflections and discussions. This can be extended if time permits.
RELIABILITY online
The online version faithfully reproduces the physical game for 1-8 players. Zero setup time. Sessions can be saved and resumed later if needed.
